Shipping & Returns

SHIPPING

Orders are processed and shipped within 1 to 2 business days. During busier times it can sometimes take a little longer.

METHOD COST TIMING

ZONE 1

STANDARD DELIVERY
(ON ORDERS UNDER €150)

STANDARD DELIVERY
(ON ORDERS OVER €150)

 

€4.99

 

FREE

2-5 WORKING DAYS

ZONE 2

STANDARD DELIVERY
(ON ORDERS UNDER €150)

STANDARD DELIVERY
(ON ORDERS OVER €150)

 

€5.99

 

FREE

2-5 WORKING DAYS
ZONE 3

STANDARD DELIVERY
(ON ORDERS UNDER €150)

STANDARD DELIVERY
(ON ORDERS OVER €150)

 

€6.50

 

FREE 

2-5 WORKING DAYS
ZONE 4

STANDARD DELIVERY
(ON ORDERS UNDER €150)

STANDARD DELIVERY
(ON ORDERS OVER €150

 

€8.50

 

FREE 

2-5 WORKING DAYS
ZONE 5

STANDARD DELIVERY

 

€8.99

 

5-7 WORKING DAYS

 ZONE 1

Germany, Netherlands, Belgium

ZONE 2

Denmark, Luxembourg, Austria, Poland, France, Rep. of Ireland, Spain, Monaco, Czech Republic, Portugal, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Greece, Malta

ZONE 3

Italy, Sweden, Finland

ZONE 4

Switzerland, Norway, Iceland

ZONE 5

Liechtenstein, Bosnia, Serbia, Andorra, San Marino

Once your order has shipped, you will receive an email containing your shipment tracking number which you can use to track the delivery status.

RETURNS

We hope you love your Florence Marine X gear, but we understand that sometimes products don’t fit, or you just want to return your purchase. That’s not a problem! 

You can return your items free of charge as long as:

  • You made your purchase from a Florence Marine X EU
  • Your purchase was received was received within the last 30 days
  • Your products is in its original condition, unworn, unwashed, has the original tags and packaging 

Please contact our customer service team here who will be able to get your free returns label along with instructions sent over to you. We use DPD Shop Returns for all of our orders so returns are normally received back and processed fairly quick.

Unfortunately, we do not currently offer exchanges. If you need a new size, please return the original for a refund and place a new order as soon as you can.

For any orders returned outside of our free returns service, we will be unable to reimburse any shipping charges incurred.

For any orders placed on Florencemarinex.com, please visit our US site here.